Sherbrooke & the Eastern Townships
The first ten minutes are yours, not ours
What you shut off before we arrive matters more than how fast we get there. It is the difference between a plumbing bill and an insurance claim — and nobody ever showed you where that valve is.
What we do
Six services, four of them preventive
The emergency is the one people call about. The other five are the ones that mean you do not have to.
Plumbing emergency
Active leak, backup or frozen pipe: what you shut off before we arrive often matters more than how fast we get there.
Priority response 02Leak detection
A slow leak behind a wall is invisible and gets paid for twice: on the water bill, then in damage. We locate it before opening anything.
By appointment 03Backwater valve
The only thing keeping the municipal sewer from coming up into your basement during heavy rain. Several municipalities subsidize the installation.
Planned 04Water heater
Replacement before failure rather than after, with a drain pan and an outlet — because a water heater does not leak, it lets go all at once.
Often urgent 05Sump pump
It runs for years unnoticed, then fails on exactly the day of the heaviest rain. Testing it takes two minutes.
Seasonal test 06Fixtures and appliances
Faucets, toilets, dishwashers, washing machines: the connection matters more than the appliance, and a braided hose costs a few dollars more.
By appointmentHow we work
The cause, not just the part that failed
A seal that fails early almost always fails for a reason. Water pressure too high fatigues every joint in the house at once, which is why the same faucet gets repaired three times. Looking for that takes a few extra minutes and saves the third call.
- Rate and call-out fee given on the phone, before we leave
- Cost of parts stated before starting, not after
- We walk you through shutting off the water while we set out
- Water heater, sump pump and washer hoses checked, unbilled
- A realistic response time rather than a promise
Coverage
Six towns, six different problems
During heavy rain or a cold snap, response times stretch across the whole region — every plumber gets the same calls in the same hour.
A partly combined sewer network in the older sectors, where heavy rain backs up into basements with no backwater valve
172 000 residents · Base Magog 90 to 120 minMany seasonal homes closed for winter, where a frozen pipe is only discovered at thaw, often weeks after it burst
29 500 residents · 35 km Coaticook 2 to 3 hProperties on private wells and septic systems, where water pressure and quality raise problems you do not see in town
8 900 residents · 40 km Lac-Mégantic 2 to 3 hWinters colder than the regional average, where pipes in exterior walls and crawl spaces freeze every year
5 700 residents · 95 km Waterville 75 to 105 minOlder building stock still holding sections of galvanized pipe that close from the inside as corrosion builds
2 200 residents · 20 km Val-des-Sources 2 to 3 hSingle-family homes from the sixties and seventies, where the weeping tile and the sump pump reach end of life at the same time
6 700 residents · 85 kmReviews
Often about a phone call, not a repair
They explained on the phone where to shut off the main before leaving their shop. I closed it in two minutes. The plumber arrived an hour later to a basement where the water had stopped running.
Guylaine M.SherbrookeCottage closed for winter, burst pipe found in April. They repaired it and above all showed me how to drain the system properly in fall. It has not happened again.
Éric L.MagogWater bill doubling for no reason. They located the leak under the slab before opening anything. One hole in the concrete instead of three.
Sophie R.SherbrookeGood work on the sump pump. The wait was longer than I hoped, but they told me in advance instead of promising the impossible.
Denis T.Val-des-SourcesLow pressure for years, everyone talked about the pump. They found galvanized pipe nearly closed by corrosion. The real problem was elsewhere.
Manon B.WatervilleThey told me my eleven-year-old water heater was not dead yet but needed a drain pan with an outlet. Three hundred dollars that saved me a flooded basement last year.
Jean-Pierre C.CoaticookArticles
Two-minute checks worth doing today
Know where to shut off the water before you need to
Two minutes on a quiet Sunday is worth more than any emergency plumber. Here is where to look and what to check.
Frozen pipe: what not to do
An open flame is the worst idea and the most common one. Thawing is done differently, and the real danger comes when the ice melts.
A running toilet costs more than a dripping faucet
The toilet flapper is the most frequent invisible leak in Quebec homes. A dye test reveals it in ten minutes.